Refund policy
This policy avoids presenting a promotional trial or example price as a permanent commercial promise. Your actual purchase terms remain the source of truth.
Last updated: August 18, 20261. Applicable purchase terms
The plan, implementation, usage, or professional-service terms shown at checkout or in an order form control the billing cycle, included scope, cancellation date, and any refund eligibility for that purchase.
2. Cancellation
Where self-service cancellation is available, you may cancel through the billing settings in the LocalCMO application. Otherwise, email us before the next renewal date. Cancellation normally stops future renewal and does not by itself reverse charges already incurred.
3. Billing issues
If you believe a charge is incorrect, report it promptly with the account, invoice, date, amount, and reason. We may request information needed to verify usage, service delivery, duplicate billing, fraud, or technical failure.
4. Refund review
Refunds are not promised unless the applicable purchase terms or law require them. When a request is eligible for review, the decision may consider service delivery, consumed usage, completed work, third-party costs, and the reason the service could not be provided.
5. Processing
Approved refunds are returned through the original payment method when practical. Timing depends on the payment provider and financial institution.
6. Contact
Email us with the relevant invoice or order information. You do not need to be signed in to reach us, and we aim to reply within two business days.