Review management help
Keep the original review, source, date, and response status together while you decide what to say or fix.
Reply with confidence
Request more reviews
Understand review trends
Review management help articles
Find a review, prepare a response, request feedback, or understand the trend behind the comments.
Analytics
Read Review Analytics
Review Analytics has a lot of panels and only a few decisions. The headline tiles and the agency comparison tell you whether this location needs anything today.
Track review topic trends
Compare customer feedback themes across two time periods and open the reviews behind any increase or decrease.
Compare review competitors
Compare your Google rating, review volume, recency, and response activity with nearby businesses.
Get more reviews
Share a review link or QR
Copy a location's review link or download its QR code, then check how responses appear in review reporting.
Create a review campaign
Choose where feedback goes, select email, SMS, or both, then review the campaign's content, follow-ups, recipients, and delivery timing before launch.
Automate review-request follow-ups
Set the follow-up timing and stopping rules for a review request campaign before you launch it.
Use your own sending domain
LocalCMO already sends your invites from an included, verified domain. Connecting your own is optional, and it needs a DNS change your provider has to make.
Embed a review widget
Preview a review widget, choose the reviews and display settings, and copy the approved embed code to your website.
Collect private feedback
Choose whether feedback stays private and review the customer journey before you publish or send the request.
Review inbox
Find reviews needing attention
Filter reviews by location, source, date, rating, and response status, then open the original review before deciding what needs a reply or follow-up.
Manage review sources
Check how each review source is connected, why a source may be missing, and whether it should stay visible in the workspace.
Understand Review Health
Use rating, response, and review activity together to see which part of the review workflow needs attention.
Reply to several reviews
Select reviews from supported connected sources, review each drafted response, and check the result for every selected review.
Add an internal note
Add a staff-only note to a review so the team can keep useful context without sending it to the customer.
Reply to a review
Draft and review a response beside the original customer comment, then publish through a supported connection or continue on the review site.