Reviews
How to find reviews that need attention
Use review filters to find customer feedback that needs a reply, an internal task, a factual correction, or escalation. Keep the original review visible so a summary or filter never replaces the source.
Reviewed by LocalCMO Editorial Team Last reviewed
Before you start
- Choose the client and location or locations you are responsible for.
- Confirm which review sources are connected or available.
- Choose the date range and decide what needs attention, such as unanswered or low-rated reviews.
Steps
Set the review scope
Select the location, review source, date range, rating, and response status. Keep the filter choices visible so another person can understand the result set.
Find reviews that need attention
Start with unanswered, recent, low-rated, or otherwise assigned reviews. A missing source or incomplete date range is missing data, not zero reviews.
Open the original review
Read the full customer comment with its rating, source, date, location, and current response status. Do not act from a shortened summary alone.
Choose the right type of action
Separate a public reply from an internal task, a correction to business information, and an escalation involving safety, privacy, legal, or account access.
Record the decision and owner
Assign who will reply or investigate, note the evidence used, and keep internal context out of the public response.
Confirm the final status
After the action, check whether the reply is still a draft, approved, submitted, or visible on the original review site. These states are not interchangeable.
EXPECTED RESULT
What you should see when you finish
- Every item keeps its location, source, date, rating, original comment, and response status.
- The chosen action is clearly marked as a public reply, internal task, factual correction, or escalation.
- The owner and final status are recorded without turning unavailable review data into zero.
If something does not look right
A review source or review is missing
Check the location, date range, source connection, and permissions. Open the original review site when possible and record the gap as unavailable data.
A review still appears unanswered
Check whether the reply was only drafted or approved, whether the source supports connected publishing, and whether the public review now shows the response.
How to find reviews that need attention FAQ
Which review filters should I use first?
Start with the responsible location, source, date range, rating, and response status. Add filters only when they help answer a specific operational question.
Should every negative review get the same response?
No. Read the original review and decide whether it needs a public reply, internal task, factual correction, or escalation.
Does an empty review report mean there were no reviews?
Not necessarily. Check the date range, source connection, selected locations, and permissions before treating an empty result as zero.