Reviews

Collect private feedback

This guide explains collect private feedback and what to check before you finish.

Reviewed by LocalCMO Editorial Team Last reviewed September 15, 2026

Before you start

You can open Reviews.
You know the client, location, review source, or campaign you want to work on.
You have access to the original review, rating, date, source, response status, or campaign delivery record.

Steps

Choose the right scope
Open Reviews and select the client, location, review source, or campaign you want to work on.
Check the current state
Review the original review, rating, date, source, response status, or campaign delivery record. Keep the current value or status visible before you make a change.
Collect private feedback
Choose whether feedback stays private and review the customer journey before you publish or send the request.
Review before you finish
Keep the original customer feedback visible while you review a reply or follow-up action.
Confirm the saved or submitted result
The response, note, request, or report is tied to the correct review source and status.

EXPECTED RESULT

What you should see when you finish

The response, note, request, or report is tied to the correct review source and status.
The page shows the client or location you intended to change or review.
Any approval, publishing, or follow-up status is recorded separately from the draft.

If something does not look right

The option or data is missing

Check the selected scope, date range, account connection, and your permissions. Reply and campaign options vary by review site, connection, contact permission, and local policy.

The result does not match the source

Return to Reviews, confirm the source and checked date, then repeat the task with the same scope. Do not replace a missing value with zero or assume a submitted change is already live.