Reviews
Automate review-request follow-ups
This guide explains automate review-request follow-ups and what to check before you finish.
Reviewed by LocalCMO Editorial Team Last reviewed
Before you start
- You can open Reviews.
- You know the client, location, review source, or campaign you want to work on.
- You have access to the original review, rating, date, source, response status, or campaign delivery record.
Steps
Choose the right scope
Open Reviews and select the client, location, review source, or campaign you want to work on.
Check the current state
Review the original review, rating, date, source, response status, or campaign delivery record. Keep the current value or status visible before you make a change.
Automate review-request follow-ups
Set the follow-up timing and stopping rules for a review request campaign before you launch it.
Review before you finish
Keep the original customer feedback visible while you review a reply or follow-up action.
Confirm the saved or submitted result
The response, note, request, or report is tied to the correct review source and status.
EXPECTED RESULT
What you should see when you finish
- The response, note, request, or report is tied to the correct review source and status.
- The page shows the client or location you intended to change or review.
- Any approval, publishing, or follow-up status is recorded separately from the draft.
If something does not look right
The option or data is missing
Check the selected scope, date range, account connection, and your permissions. Reply and campaign options vary by review site, connection, contact permission, and local policy.
The result does not match the source
Return to Reviews, confirm the source and checked date, then repeat the task with the same scope. Do not replace a missing value with zero or assume a submitted change is already live.
Automate review-request follow-ups FAQ
What does “Automate review-request follow-ups” help me do?
Set the follow-up timing and stopping rules for a review request campaign before you launch it.
How do I know this task is complete?
The response, note, request, or report is tied to the correct review source and status.
What should I do if the option or data is missing?
Check the selected scope, account connection, date range, and permissions. Reply and campaign options vary by review site, connection, contact permission, and local policy.