Reviews
Track review topic trends
This guide explains how to track review topic trends and how to check the result before you finish.
Reviewed by LocalCMO Editorial Team Last reviewed
Before you start
- You can open Reviews.
- You know the client, location, review source, or campaign you want to work on.
- You have access to the original review, rating, date, source, response status, or campaign delivery record.
Steps
Choose the right scope
Open Reviews and select the client, location, review source, or campaign you want to work on.
Confirm what the page is showing
Check the original review, rating, date, source, response status, or campaign delivery record. Make sure the scope and date match the question you are trying to answer.
Track review topic trends
Compare customer feedback themes across two time periods and open the reviews behind any increase or decrease.
Open the supporting detail
Keep the original customer feedback visible while you review a reply or follow-up action.
Record the next action
The response, note, request, or report is tied to the correct review source and status. Save or assign the next step instead of treating the summary as proof that work is complete.
EXPECTED RESULT
What you should see when you finish
- The response, note, request, or report is tied to the correct review source and status.
- The page shows the client or location you intended to change or review.
- Any approval, publishing, or follow-up status is recorded separately from the draft.
If something does not look right
The option or data is missing
Check the selected scope, date range, account connection, and your permissions. Reply and campaign options vary by review site, connection, contact permission, and local policy.
The result does not match the source
Return to Reviews, confirm the source and checked date, then repeat the task with the same scope. Do not replace a missing value with zero or assume a submitted change is already live.
Track review topic trends FAQ
What does “Track review topic trends” help me do?
Compare customer feedback themes across two time periods and open the reviews behind any increase or decrease.
How do I know this task is complete?
The response, note, request, or report is tied to the correct review source and status.
What should I do if the option or data is missing?
Check the selected scope, account connection, date range, and permissions. Reply and campaign options vary by review site, connection, contact permission, and local policy.